[Resolved]  Samsung — Screen Display Issue

Address:

Mumbai City, Maharashtra

Hi Team, I have Samsung Galaxy Mega 5.8 which I have purchased last year. From the past few days, I am seeing bubbles in my screen (when i touch the center screen only) hence I went to check the same in Samsung service center. They first told me that it was because of my phone cover the display is getting affected and concluded that their is no issue in the phone. After removing the cover also, I see the bubbles still there, hence i again visited that store and asked them to seriously check. They kept the phone for 7 days around and yesterday they returned the phone to me saying that the issue is resolved but still when I check my phone it is still there. On telling the same to them, they told me that its a normal behaviour you will see bubbles when you touch the screen. I am using the phone for last 9-10 months I have not seen any time, its just the few days I am seeing the bubbles in my screen. I want to know how come its a normal behaviour . I have talked with the technician and tried to explain the same but they are telling its a normal behaviour and asked to me take the phone. For the last one month I am visiting the store and asking for the resolution. My warranty is getting expired soon and this issue has occurred within the warranty time. I wanted to make sure if my warranty expired still the issue should be treated within the warranty. Also, I am a corporate guy and it is not feasible for me to visit the store again and again. Now can you tell me how I am going to deal with that. I believe Samsung doesn't manufacture defect pieces (as mentioned by the technician). I was using blackberry for the past years, this was my first Samsung phone I purchased thinking of good customer service and good quality but the kind of support I am getting its really disgusting. Do help me in getting rid of this. Thanks, Abhik Dey [protected]