Dear sir,
My sister in law recently purchased latest samsung mobile model-sm-a715fzbw, mobile, sm-a715f/dsm on 23 rd may 2020. We found security bug during our first use of this mobile.
Description of the bug: we have created a face recognition for this mobile with my sister in law’s face. When my sister in law tried to access phone she could get access and open the phone but my wife could also access the same phone with her image (My wife’s face) and open the phone. I feel this is a severe security issue in this new mobile and i would like samsung to personally act on this and compensate us accordingly. I have already escalated this to samsung service head “nelson pradeep” and below is the reply from him:
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Dear customer
Greetings of the day from samsung!
This is with reference to your feedback regarding samsung device update we take this opportunity to thank you for sparing your valuable time to interact with us today. We have registered your feedback regarding it. We'll make sure we'll live up to your expectations. We will look forward to improve it in future. Appreciate your patience.
Regarding your complaint of samsung model - sm-a715fzbw, mobile, sm-a715f/dsm.
Requesting kindly to visit the near by samsung service center for handset inspection anf further support to resolve the issues.
This your mail reference number: [protected]
Appreciate your understanding in this matter!
Warm regards,
Nelson pradeep
Samsung india electronics pvt. Ltd.
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My question is when i have shown a security bug in the new mobile they should really reward me with compensation instead of that they are asking me to reach out to service center for further issue resolution. I am sure once i visit the service center the essence of the issue will be diluted and pushed under the carpet not sure how much other customers are facing with this issue.
We would be grateful if samsung act at the earliest.
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