[Resolved]  Samsung — selling duplicate parts with new smart phones.

Address:

Kamrup Metropolitan, Assam

well, i bought a new seal packed samsung galaxy core smart phone on 04/05/2014.from 15 days before i have been having problem with touch pad of the phone.when i went to the service centre here in guwahati, assam, they checked and told me that the touch pad that is attached with the phone is not genuine.they asked me to buy a new one from them;but the phone carries warrenty for more 6/7 months.i asked for written certificate for the product that it has duplicate part;but they denied and told me their authority does'nt allows them to. i contacted with the dealer from where i bought that product but they said that it is not duplicate.i again went to the service centre for the written certificate as instructed by the samsung customer care persons, again they gave poor attention. now as a pg engineering student i went there for two days missing my classes as it provides services during my class schedules.also i spend money for travel and communicate them for no mean.now i want justice and need genuine product. thank you