Samsung Service Center — Air Conditioner Servicing at Nellore

Address:

Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh

PROBLEM WAS / IS NO COOLING IN 1.5 T SAMSUNG SPLIT A/C Service requested online with Samsung Customer Care @[protected], they Assigned to Nellore Samsung Service Center, Nellore Service Center sent technicians and were requested to send complete Indoor & out door to Nellore from Mannarpolur, Sullurpet, nearly 80 KMs from our place i.e Mannarpolur. After sending to Nellore and complete verification Samsung Authirised Service Center, told us to pay Rs. 3300 to solve the problem + transportation, We agreed and paid on 9/3/2015, after thorough verification for a week brought to our place to Mannarpolur, their technician was even unable to run the a/c, he said, he doesn't know the problem, we called and discussed with Nellore Samsung Center Technical officer, after that the technician who was at our place has done something and started the a/c, from next day on wards we were calling Samsung Customer Care @[protected], no one is taking care of a/c and given so many dead lines, we also tried to contact superiors to the call attending people @[protected], but many times we were assured that their supiriors will call us in 30 minutes, but no body has attended our problem and solved. Finally after so many attempts The authorized Samsung Service Center people called me and has given shocking news that a/c compressor has problem, so replace the Compressor which is around Rs. 12000/- it means they collected Rs. 3300 + 2 times transportation, replaced & repaired the dead & not working compressor intentionally, suppose if we agree to replace the compressor, they will say another problem and will collect money by noticing another problem at that time. Our conclusion is whether the Authorised Samsung Service Center people are capable of doing / attending problem, because by paying transportation charges, sent to their place and given for 1 week time to rectify the problem, they failed to do so, more over the Samsung Customer Care people are very very irresponsible in addressing the issues of the Customer. Kindly solve my problem so that my interest in buying Samsung products will not end up with a/c as i have all other Samsung products, moreover other customer should not suffer like me. Complaint No [protected] on 1/5/2015,