[Resolved] Samsung Service Center — Bought a5 five months ago and they are not covering phone in warranty

Sheena Pickles

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have purchase A5 five months ago!!the battery is inbuilt and got swollen up because me which the back cover has broken which is a manufacturing defect!when I reached the service center they said that its not covered and I need to pay 3000 for the battery and a written confirmation that they are not responsible if the screen breaks while changing the battery

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Sep 23, 2015

Complaint marked as Resolved

Thank you so much Samsung customer care for the support!!and special thanks to this forum!they customer Care took the complaint properly and helped it getting resolved!!!

Samsung India customer support has been notified about the posted complaint.

Sep 14, 2015

Updated by Sheena Pickles Now they have taken the phone and not telling me that when I will get it back!worst services! Please help me!!I am following up since Friday

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Comments

Sheena Pickles

from Pune, Maharashtra

They are demanding money in spite of being in warranty, the service centre is saying that they won't bear the charges as Samsung is not gonna refund they!I guess that's their internal issue!! Why general public should suffer!!request you all to please help me in either to get full refund or the replacement

Sheena Pickles

from Pune, Maharashtra

The complaint no. Is [protected]

Sheena Pickles

from Pune, Maharashtra

Now again d customer care saying the battery is not covered and need to pay 7k plus 3k