Samsung Service Center - Debojyoti Infotech — Unable to provide any kind of service

Address:	Kolkata, West Bengal, 700074
Website:	www.samsung.com/in/support

My Samsung laptop was having speaker problem and I went to this service center on 10th Oct. They kept the laptop and said that they will call next week and tell me about the problem and estimate amount. Next week for 3 days they didn't call me. When I called them, they said that the estimate is Rs 2000 for replacing the speaker. I asked them why they didn't called me which they skipped somehow. However, they said that I will get my laptop by weekend with the speaker replaced. That week passed and no one called me up. On Sat, I went to the service center and asked them about the update. They said that the speaker to be replaced has not been arrived yet and it will take another one week. They are following up. I requested them to give me a delivery date (approximate). They said they will call me on Monday to tell me the expected date. On Monday I didn't received any call and the entire week passed away. 1 Week gone and I called them on last Monday and again they said that the speaker is not delivered yet. For the last 19 days (10th Oct to 29th Oct), they are not taking any responsibilities and making false promises. They even do not bother to call and provide an update. It is not clear that what is going on because a small speaker replacement cannot take this much of time for a Service Center of a Samsung Brand. Even a local mechanic can do it within 1 week. They said the speaker is getting delivered from Noida to Kolkata. 19 days and still the speaker is not delivered is not acceptable. Moreover, the staffs behavior is very weird and rude as if I am doing mistakes and crime by asking them to deliver my laptop on time. I think this service center is a crap which do not takes any ownership and responsibility to provide any kind of service (and taking Rs 675 service charge). Not a single staff is paying any kind of attention or taking prompt action after we called them 3-4 times and also visited there. They are in no mood to do any kind of service. Really going through tough times as because o[censored]navailability of my laptop, I have been unable to do any kind of work and missed couple of Job interviews (through Skype). The pain area is that the staffs of this service center are unable to realize the problems which I gone through.