Samsung Service Center — Defective Refrigerator

Address:

Bangalore, Karnataka

Its been 1 month since we lodge complaint with respect to refrigerator stating food(vegetables, Fruits etc etc) are getting damaged within 1 day . We have keep follow up with customer care with countless no.of times. First Call : Initially we stated the problem to him. He suggested to change in some setting we did as per he suggested. Still no use. Second Call : We explained the same problem again here. He also suggested change in setting we told that we already did it, then he said he will arrange an engineer coming saturday. Here is the Engineer response He introduced himself as Samsung Engineer we showed him the refrigerator stated the same problem. He supposed to do something but Power gone . So he went stating call me once power comes . We called him once power come countless again no. of times. But this Basturd didn't pick at all. Third Call : We stated the same problem and requested to replace the Refrigerator . He told that one more time he will send an engineer. I became alert I asked his name (Habib ) Even I stored his mobile # [protected] This Guy(Habib) is hilarious Here is his response : This is a defective piece so I will request for replacement . We asked for replacement procedure . Here Habib mentioned replacement procedure. But We didn't get any response, after that we try to reach him countless no.of times over his phone. There is no response. Fourth Call : We called one more time : Call is so annoying that he again asking for problem Telling the same steps to change the setting. We tried to convince that we alredy did it but he is not at all accepting(This is really Hilarious). Finally He told We will get back to you within this week. There is no response even after 10 days. So we reach here finally hoping for the best. This Samsung refrigerator is really annoying we just shut it down . We are keeping fruits vegetables outside. Please replace this defective product Or else give my money Back. Here are Refrigerator Details. Bought date : 24 Jan 2015 Model : RR2115TCARX/TL/2014 SL No : 09414ZAFB00306V Complaint ID : [protected]