Samsung Service Center — irresponsible behaviour while handling complaint [protected] dated[protected]

Address:

Mumbai City, Maharashtra

I have samsung smart TV UA40ES6600 about 18 moths old bought in may 2013.In Nov.2014 it has started swiching off and on automatically .the actual problem of starting off and on occurs only in the begining of the day for first one hour and after it keeps on continuously for hours without any problem. i have registered complaint on call centre on 18 nov 2014 and very next day there technician arrives for checking the issue which he couldn't guess properly and he said to me problem looks like PSB issue which need to replace, he will quote to me after reaching office, he charged 650 rupees as service charge. As my tv was in working i was waiting for his call for about a week I call him once for quotation he said his office will call and nobody was calling. After I call his office on 15 th of Dec. and they said PCB need to replace and will cost 6740 something for which i agrees but they didnot approach with spares till 31 st of dec and then i was all the time calling to samsung service centre customer care for inquiry. After i reach to senior service manager for samsung customer care Mr. Chandanshiv he took me on conference with local service centre in panvel and very next day technician arrives with PSB and replace it . but still the issue was not solved so he said the problem is with the motherboard. They took my Tv to local service centre in panvel on 4th of january 2015 and said it will take around 10 days for replacing spare and test .they quote 9800 for motherboard and I agreed for same.on 15 th i called them and they said they didnot received spare from service cenrewill take 3-4 days more.on 22nd jan I again approach to Mr.chandanshiv on samsung customer care and again on conference we had discussion with local service center. withing 20 minute i got call from service center that tv is repaired and i will get it next day morning for which i have to pay 9800 rupees. Next day i called for delivery of tv and they said still problem is not solved and need to replace led panel which will cost 25000 rupees... Are the technicians properly trained or they are doing research or improving their knowledge on oor highly paid electronic items. Meanwhile big issue was all the tome during this 2 months i was registering complaint on costumer care and after two days i was receiving massage [Dear customer we thank you for the opportunity to serve you.Trust your product problem has been resolved.for any assistance call...]. Still my TV is in service centre and they ask if i agree for paying 25000 for led panel i told them i will speak with Mr .Chandanshiv before i confirms.Hopefully today I will speak with him and sort out the issue. Otherwise What shall i do now Scrap it and go for new one from other brand or pay 25000 for just 18 moths old TV without warranty which i need to pay again may be after few months again and also may b its not the issue as well because they are still doing the research on my Tv...