Samsung Service Center — My Fridge Complaint not yet rectified

Address:

Chennai, Tamil Nadu

I have a Big Samsung Fridge which is out of warranty now. In 2014 august i called up and reported issue with that fridge as the cooling was off. The telephone support people helped me in trouble shooting and made me adjust the temperature etc etc and dint send a technician stating that this happened due to weather change in all over India so we have done the changes in the temperature this may help. As your fridge is working fine. Then after few days i called the Samsung support again and shouted at them and they sent a technician. The Samsung technician came and changed the Timer and bi metal and charged me 1500 rs. Further the next day same problem repeated and then we called that technician and he came and again changed the same things stating that there was some fault in the piece which he fixed earlier. Further the next day again the same issue and he said that he will come in few days and fix it as he wants the fridge to be running to get a clear picture. Then when he dint come for few days we called him and then he came and then again he changed the same thing Timer and Bi metal and this time he told that there was some wiring issue which he has fixed and now the issue is solved. Again the next day same issue. Then when we called him he said that he will come when he has to cross my area. Then after many follow ups he came and did clean inside the freezer box and told now the issue is resolved. He also told that samsung company pays only 20 rs for petrol allowance hence he cannot manage to come whenever we call him immediately. Finally still now the issue is not resolved. I spoke to samsung phone support and spoke to the supervisor and they said that they will refund my service charges of 1500 rs and also promised that any senior tech will come and fix the issue. Still now no Refund and no senior tech visited. I am shocked by this kind of response and really feel happy that i dint buy my TV or AC from samsung else my life would have been screwed up. I want to take a serious action aainst this company. I am ready to spend money to make them suffer as the mental torture which i got from these people is priceless. My Phone number[protected]. Chennai - Vikram gupta