Samsung Service Center — Replacement of defective Samsung 32” LED purchased on 23-Nov-2014

Address:

New Delhi, Delhi

Ref ID: 562311 (through National Consumer Helpline) Sir/Madam, I had purchased a new Samsung 32” LED on 23-Nov-2014 from Hari Om Electronics, Ashok Vihar, Delhi - 52 (Invoice No.: 14-15/02829). From day 1 itself, I am facing problem with this LED. Everytime it is switched ON, it makes a loud bursting sound as if some crackers are bursting on the back side of the TV. I have made several complaints to the vendor (Hari OM Electronics, Ashok Vihar, Delhi-52) and the Samsung customer care (Ref. No. [protected]) but till date no solution has been worked upon. Till date, 5 visits have been made by 3 different technicians and one product specialist from Samsung and everytime I am told some new story with regards to my problem. Few days back, I was told by one of the technician that the speakers and PCB of the TV are defective and need to be replaced. Today, one technician and one product specialist visited my home. They checked and told me that the problem is due to a software. They upgraded the software and assured me that the bursting sound was due to software problem and now there won't be any problem going further. But sadly, the problem still persists.Last week 2 visits were made by a team of technician and product specialist and they acknowledged that even after software upgrade, the problem of bursting sound still persists. Now, they say that the problem is wrt mother board and that needs to be repaired. I just want to let you know that your team of technicians is playing hit and trial method to resolve the problem at hand. Till now they are not able to diagnose the problem. Since the LED given to me is defective and is giving problems from day one of purchase, I want this to be replaced with a new LED. I do not want any part to be repaired but the complete replacement of my 32” LED. Hope you will understand that I paid my hard earned money for a new LED and not for a defective one for which I have to go through mental agony and do away with my peace of mind. In case it is not replaced within 15 days, I will be compelled to approach the consumer court/court of law and will demand compensation for mental harassment also. Kindly do the needful at the earliest. Thanks & Regards Kunal Gupta Mobile: +91-[protected] R/o 155, Vivekanand Puri, Sarai Rohilla, Delhi - 110007 Copy to: 1. Shri Narender Modi, Hon’ble Prime Minister of India 2. Shri Ramvilas Paswan Hon’ble Minister for Consumer Affairs, Food and Public Distribution For information and necessary action. It is also to bring to your notice that how this multinational company is dodging poor people like us.