Samsung Service Center — Samsung led-fault 32" led tv

Address:	Jaipur, Rajasthan, 302012
Website:	www.samsung.com/in

Dear Sir, I have purchased an SAMSUNG LED TV in Jaipur vide following details Model No-UA32F5100ARMXL Date of Purchase-12.04.2014 It’s only one and half year back that i have made this purchase. Now suddenly there is no display in the Television. Although the sounds and the channels can be changed. I have celled upon the customer care wherein the visiting service engineer has told me that I have to pay a charge for Rs. 18000/- in order to overcome this problem. How it is possible that a purchase made so recently can't be solved on FOC basis since the problem seems to be a manufacturing defect. Also I have paid RS 684 against the visiting charge of the service engineer. Every other electronic product in my home is of Samsung & after facing this kind of problem wherein I have to pay for resolving the issues that too against the manufacturing defect, I don't know whether loyalty for a brand has some meaning or not. My last request is to send a service engineer once again to my home & get the issue solved ASAP on FOC . Pls confirm your action on highest priority and revert on my mail.. Ref ID-[protected]