Samsung Service Center — SamsungA7_Qualtiy Concern_Urgent

Address:

Thane, Maharashtra

Hi To whomsoever it may concern, I am Aditya Ishwad, a consumer of Samsung Mobile Phone. I have been using Samsung products since a long time and have always appreciated the product quality and the features of the phone. I am writing this mail informing you about the recent purchase of one of your products of Samsung Mobile phone which is recently launched. I have buyied Samsung A7 on 15th July 2015 with IMEI no as [protected]. I did purchase this phone because of the great quality which Samsung has and the features about the same. I am really disappointed about the Quality which is been used for the phone. It is been only a month and the side of my phone (Silver Border) has lot of scratches. It has not been physically damaged. It is only due to the poor quality of the material used in the phone. The Scratches are visible and it does not look over he phone. I totally understand that phone will have scratches but it is been only one month. The phone is not even rubbed or have not physically damaged. The Scratches are really looking bad on the phone and i am not satisfies with the same. I have called call center with the same concern and have told to visit the Service center. I visited the the service center in kalyan and told to make the job sheet. The customer care replied that they will not make the job sheet and told this is a cosmetic damage and didn't attend my case. I again called the customer care to tell this concern think somebody would help me but as a consumer i was taken back when they told me it will not be covered under warranty. As a consumer i am very sad about the Quality of the phone and the service provided by Samsung India. I would think twice before buying the Samsung products and would not advice anyone to buy Samsung products. I would want either to get it replaced or give me money back for the product which i have buyied. Attached is the Image of the Device, Bill Copy. Let me know if you need anything else which will prove the same. I would really appreciate if some one from Samsung or Samsung team would reply to this and give me a proper solution to the same at the earliest. If you need anything or need to contact me below is my contact information. Regards, Aditya Ishwad [protected]