Samsung Service Center — Split Air Conditioner

Website:

www.Samsung.com

But an issue of May 2015 still remains unresolved. I had over phone as well as by email complained several times during the last 3 months. Earlier ref. nos I deleted thinking that the issue will be resolved shortly. some are [protected] dt.12.8.15; it was cancelled as cost was not approved on17.8.15; [protected] dt.23.8.15; [protected] dt.24.8.15 and [protected] dt 25.8.15. The last complaint was on sent to Email id of CEO on 23.8.2015 I had complained about the deficiency of service by your authorised service centre several times and the last complaint number is [protected] dated August 12, 2015. The issue was that when I shifted from my last residence at Tripunithura, Kochi, Kerala, the Samsung service centre came to remove the AC and a technician disconnected the gas pipe and released the gas. Also the front panel piece is broken since it was handled negligently. Both of these were due to the negligence of the service centre technician who handled the a/c when he uninstalled it from my previous residence. for one month I left for Mumbai and in June 2015 when it was installed at the new premises it was told that the gas is not sealed and I have to pay Rs.1500/- for the gas. I complained it several times. The technician who took care of the shifting has left the service centre. when I complained the second time, they said They shall fill the gas if I paid Rs.1000/- I refused to pay for the negligent acts of your service centre personnel . when I again complained, they came and kept on saying that I have to pay for filling the gas. On August 12, 2015, I was called over phone from [protected]. He told me that everything will be set right by the service centre on August 13, 2015. They came on that day and repeated that I should pay Rs.1200/- for filling the gas and I have to pay for the AC window repair. I have received an SMS from Samsung on August 17, 2015 mentioning that the complaint number cited above has been cancelled since i have not agreed to pay for the repair work and gas filling. Then I sent a complaint to the CEO's email id. A person called and said their team has discussed the matter and decided that they will arrange to fill the gas and I have to pay Rs.1000/- for that. The service centre had suggested this redressal. condition in June 2015 itself. why did I approach a CEO for a reasonable settlement. Is Samsung not responsible to make good for the negligence of your own service centre people. This has been prolonging for more than 2 months. This hide and seek has to end. It is highly regretting that such an esteemed organisation is handling a customers complaint so irresponsibly. Am I not asked to pay for the negligent work of releasing the gas and breaking the window panel by your authorised service centre???? I am anyway not prepared to pay Rs.1000 for the negligent irresponsible work of your authorised service engineers. Now what should I do? Pl advise. I hope this will be handled by some one who can understand the issue with a proper solution and not by some one as a routine careless procedure as done earlier. Therafter one Mr.Kapil sent me a so called " last mail" stating untrue facts and informing that I have to pay for all maintenance work whereas my complaint is regarding negligence of his workman.