[Resolved]  Samsung — Service centre for mobile

I have submitted my samsung Note 8 on 13.05.2021 as its screen was not working. They accepted the phone and asked for 50% deposit of approximate charges, when enquired they said that the approximate charges will be 13200. I had to pay 6620/- a 2% extra because I paid it via card. The bill number I was provided is [protected] with a confirmation that the device will be repaired with 7 to 10 days. Today on 02.06.2021 when I tried calling the service centre’s contact number, the call was unattended and when I tried to check the status online to my shock I found out that There isn’t any information available for the above given bill number, when I tried contacting Customer Care[protected] they confirmed that the order was cancelled on 29.05.2021. I informed them that I was not informed about this and I should have been contacted and informed of the same and the money should be refunded to which the customer service advisor apologised and said that he have arranged a call back. Why is Samsung Service so lenient in handling customer problems even when we are having tough time working from home. My office data is there in my Note 8 which I can’t access and the poor service is adding more problems.