Samsung — Service not done-Amount RS:4140 Charged

Address:

Pareedkutty Maniampara Makkarkutty Flat.No: 3D, Asset Silver Streak, Old Chowara Ferry Road Thottumugham.P.O Aluva,KERALA

Subject : Complaint about irresponsibility, Bad treatment and Poor Service
I am an Engineer, by profession, and a regular customer of Samsung products. At my home, we have Samsung fridge, washing machine, ACs, 4 mobiles..etc including samsung fold.

I would like to register a complaint against your service Team as I faced a very poor service experience.

Please read the following in Sequence:

My Refrigerator was not working ( No cooling & Showing Error E-21). (Model No: RS554NRUA1J/TL, Serial No: Y7GD4ABF700683P) .
I registered for service request to SAMSUNG on 02.12.2021. Service Request number is [protected]
Followed by my complaint, after a week one technician came at my residence, inspected the refrigerator and left. Charged Rs: 600.00 for the service. ( Receipt Attached). The condition of the refrigerator was same as the at the beginning while he left.
Again, after about 2 days, another technician came and he said he is charging the refrigerant. Paid an amount of Rs:3540.00 again and bill issued. (Receipt Attached)
Even after this, the refrigerator was not working properly. No cooling especially at FREEZER. When we reported the issue, Service team moved the refrigerator from our house to their service centre for thorough checkup and repair. ( Photo of moving the refrigerator is attached). The refrigerator was kept one week at the service center. After that, they returned it to my apartment saying that it is repaired. When I inspected the refrigerator visually in front of your driver, it was shocking ( reasons below).
(1) The inner trays and containers were not returned along with the refrigerator
(2) The back side compressor panel was kept open. The panel cover also found missing.
(3) When we called service center at the same time, while driver was at our place, the service team returned all these parts by evening on the same day. Surprise about the ZERO QUALITY CHECK of service team.

When I received the refrigerator back to my apartment, the freezer was not cooling properly . When I informed the technician, he said that it will take about six hours to get it working perfectly. However, I waited one full day, but no improvement.

Followed by this, I have been chatting with Samsung customer service on whatsapp ( +[protected]) on daily basis. One technician again arrived on 28.12.2021 and he did something on the refrigerator. After that, refrigerator was not at all working completely. The minor cooling also lost. We are not able to use the fridge at all and lost RS:4140.00 as service charges.
When I tried to call the service team, they stopped attending my calls . The number of service team, who used to contact me, is [protected]. I understood that it is another company (M/S Tech Serve) assigned by Samsung for service locally. Infact, all technicians who tried to repair were all trainees without any experience and knowledge.
As the service team was neglecting my calls, I left the attempt to call them again. I have been chatting with SAMSUNG CUSTOMER SERVICE till this day. However, no action has happened sofar with regard to the repairing of my refrigerator and nobody called me back. Now, 28 days are over by this time after my service request.

When I made a chat at the number yesterday

I have already complained several times to the SAMSUNG customer service on daily basis and the end result is ZERO even after 29 days. We are not able to use the fridge at all and lost RS:4140.00 as service charges. Trainee technicians are coming for and that is why no end result for the customer. I am totally dissatisfied with this service. 29 days lost and there is no progress on the service, nobody calls and nobody attends the complaint.
I expect your serious interference and to register complaint.

CUSTOMER ADDRESS :
Pareedkutty Maniampara Makkarkutty
Flat.No: 3D, Asset Silver Streak,
Old Chowara Ferry Road
Thottumugham.P.O
Aluva