Samsung — Service - pathetic, worst ever experience

Address:

Ahmedabad, Gujarat

Dear samsung team,

Regret to say that, being a brand name samsung, service is worst, pathetic one, which i am experiencing these days.

This is to inform you that, i have given my samsung note 3 phone to your service centre for the change of my phone display, given on 15thof july’15 and they have told me that they will return my phone max by 20th july’15.
But, today is 22nd july’15 and till date i have not received by phone in good condition,

I have visit ed the service centre again where i have given my phone for repairing but there i am not finding any proper solution,

After that i have tried to contact to your call centre, help line nos. But from there also i am not getting any proper solution nor any feedback regarding my phone.

I have met with mr. Rahul owner of samsung service authorized service centre located at memco, ahmedabad, gujarat, he said that he will work according to their policy and on their convenient time they will an swer me,

Now, my question is why before they have told me that i will get my phone by 20th july’15, and now this mr. Rahul is misguiding me on the same,

I want serious action against this owner and the service centre, and further to tell you, i want my phone back in working condition with complete repairing in next 2 days, or else i will approach to consumer forum.

This is the height now from samsung service, unexpected and not at all acceptable.

I have attached my service request sheet, go through the same and get me the solution in next 2 days.

Call me back on my phone as mentioned below.

Bhavesh pancha
Ph - [protected]