Samsung — Service Request is being cancelled without fixing the issue.

Address:

Amalapuram, Andhra Pradesh

My Service Request Number is: [protected]

My request is cancelled without fixing the defect. And it was marked as no issue found.

Problem is my TV reboots continuously during boot. And this problem occurs once in 8-10 hours. If the TV starts in the morning. It won’t work in the evening with power cycling issue. If it starts in the evening it won’t work in the morning. I’m attaching the defect video here.

When the service engineer visited, I have shown him the video recordings of the issue as the tv was working that morning. He said he need to get a service remote to check the problem and left. Same day evening the rebooting problem occurred again and I have recorded it and share him the videos again. Next day he said, software needs to be updated and it would take couple of days for them to receive the software from factory and he said software cannot be downloaded.
While I was waiting for him to come back to address the issue, I got a message saying my service request was cancelled as no defect was found.

Service Engineer Name: Prasad,
Phone No: [protected]
Service Center: Devi Com, 10-379 Teja Towers, Amalapuram, Andhra Pradesh

This is not the first time we are facing such issue with this service center. We have a Samsung AC. And two years back when we have an issue with the AC, every time we raise a complaint, it was closed in couple of days without addressing the issue. It took 6 months for the service center to finally fix the issue in AC after making numbers complains.

THIS IS A VERY SERIOUS ISSUE WITH THE SERVICE CENTER AND NO ONE IS TAKING ANY ACTION.

Please look into this issue urgently and respond as early as possible.