Samsung — Service request regarding TV repair not resolved for past one month

A service request was raised one month before regarding TV not switching on and issue in display. The request was rejected as there was no proof. Another request was raised after one week which was also rejected for no reason. Finally one service request (24th Feb) was raised for panel replacement but still there is no progress on that request.

When requesting customer care for the status, they are telling that panel is in back order status for last 2 weeks. On repetitive calls to customer calls also there is no improvement in the ticket status. There is no temporary solution provided as well till date.

We need the TV to be replaced immediately or resolved immediately without any consumer charges