Samsung — Severe delay in servicing and wrong information provided repeatedly by customer care executive

Address:

Kolkata, West Bengal

I had deposited a SAMSUNG TAB to local service centre - Bill No [protected] on[protected]. Till date I have not received the item. On calling your customer care section on two separate days I am informed the item is ready and I can collect it from the service centre.However upon visiting the centre I am informed the item is not ready.I have waited 8 days and given wrong information on basis of which I have had to skip important official jobs to visit your service centre.Why is the customer harassed this way? Why is your system so poor that even after 8 days a relatively simple job is not done. The Service manager Bhaskar Das is unhelpful - I will have to approach consumer court for Samsung shoddy service and harassment to consumer by providing totally wrong information.Neither has your Area service manager contacted me as requested thru your customer complaint cell