[Resolved]  Samsung — Smart TV 32 inch

First Name : Raghavan
Last Name : Sampathkumar
Email Id : [protected]@gmail.com
Contact Number : [protected]
Product Model Number : Samsung Smart TV
Complaint number registered with Samsung: [protected]
Date of registration of the complaint: 23 May 2022

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My Samaung TV screen went black 10 days ago. I was told it needed replacement of some panel and a request was raised for the part. After almost 10 days, when I called your customer care today, I was told it is waiting for approval by the quality team.

I said it has nothing to do with me as a customer but it reflects how the company treats a complaint and the level of seriousness they attach to it. I wonder why Samsung is sitting on the repair request and how long does it think should I be staring at the empty black screen?

I am hereby making this complaint to:
1) seek immediate addressal of my complaint
2) compensation of Rs. 25000 for the negligence and unnecessary delay by Samsung for my mental agony.

Best regards
Raghavan