[Resolved]  Samsung — Smartwatch Watch6 sold without Afib/ECG features as published in website.Refusing to return and refund

Address:

Samsung India Electronics Pvt Ltd (regd office: 6th floor, DLF centre, Sansad Marg, Ne Delhi 110001)

I am a 66 year old heart patient who is suffering from heart disease Atrial Fibrillation and was also admitted in hospital due to it. For this purpose I purchased Samsung Galaxy Watch 6 smart watch which was said to have the features of Atrial Fibrillation alert system and emergency ECG recording feature on all tech media and also Samsung India website. Samsung India had described this features on its website without mentioning clearly that this feature is not available in India. But the delivered product is not having these features. I purchased this watch only and only for the AFIB alert and ECG recording feature described in Samsung India website and only and only reading it on samsung india website. There was no clear mention of this feature not available in india. This watch is basic watch with features that are available in 2000 rupees smart watch. Samsung sold me this watch for 35000 rupees with features of 2000 rupees watch. Now Samsung is not taking product return and refunding money even after more than 25 email requests. Product is kept unused since it was received. Samsung India is doing fraudulent practices by selling its watch without features that it had flaunted and described in its own website. It had not mentioned anywhere unambiguously that the Afib alert and ECG recording feature is not available in India. This is misleading advertising and fraudulent practice. Samsung India is harassing heart patients. It is saying we had written "may or may not be available in some countries". Samsung is cheating me by describing these features in website without clearly mentioning not available in India. Because of confusing and misleading description and advertisement, I purchased this product and it is not having the features. Samsung is also doing misleading soft advertisements by getting this features publicity without any mention anywhere in any media or its own website that this feature is not available in India.
Samsung is just ignoring my request and not providing any clear reply to email requests.
Attachment: invoice, webpage of samsung india which described the features which is not available in product, medical paper of hospital admit with Afib