[Resolved]  Samsung — Spare not available and no commitment from service centre for a warranty period M01 Samsung phone

Address:

Mastrofone Samsung Authorized Service Centre Sophiya Biulding, Pattom, Thiruvananthapuram - 695004, Opposite Spencers

Hi,

I purchased a phone on 22/06/2020 and by December 15th, 2020 which is less than 6 months started having heating issues, not charging, etc. I approached your authorised service centre m/s MASTROFONE Pattom Trivandrum on 18/12/2020.but they not accepted my request. On the nxt day again i went 19/12/2020 they collected and inspect my phone and found PCB and battery failure. i waited for two days . There is no response from them. After several tele calls and direct visit, i got information as they don't know when part will come. Customer support says there is no replacement guarantee after 5 months of purchase. Now it is almost 16 days, still no reply. Please do something immediately. Waiting for your response