Samsung — Split ac out of order

Address:

Kanpur, Uttar Pradesh

Sir/madam, This is to bring in your kind notice that i purchased a samsung split ac on 30 nov 2013 and since then i am facing cooling problem due to one or other reasons(parts being out of order).my ref no.is [protected] the details are : three times gas charging within a period of one year ([protected], [protected]) on 5 july 15 again there was a prob of over icing and gas leakage and then condensor was replaced([protected]). again within a period of 15 days the connectors were shorted which was repaired and once again after a day the compressor was out of order([protected]). i called up at customer care more than 20 times a day and then i was able to talk to your senior consultant Gautam, I am terribly fed up after taking this unit of samsung since i bought problems are arising now and then .I am only seeking for replacement or refund from your side on this matter.There is a lot of inconvenience i am facing and in contacting the right authority on this matter.if the refund /replacement will not be provided even after all these difficulties there will be no option left for me other than seeking for consumer forum.kindly consider this matter on a serious note and give me considerably positive reply on this ASAP.its really too much problematic and hactic for me n its up(uttar pradesh) terribly humid.