After being a loyal Samsung customer for years, I’m extremely disappointed with the recent experience I’ve had with their service team.
I purchased a Samsung washing machine in Dec 2021. In August 2024, the motor failed and was replaced by Samsung under warranty. However, within just 1.5 months, the machine stopped working again — this time due to a *cracked tub*. Clearly, something went wrong during the previous repair.
It’s now been over **two weeks (16+ days)** since I raised a complaint (Ref: [protected]), and the issue is still unresolved. The service representative keeps repeating the same steps, increasing the cost estimate, and offering “discounts” that make no real difference. Yesterday, I was told an engineer visit was needed to record a video; today, they say it’s not required.
Such inconsistent handling, lack of accountability, and zero urgency from the Samsung team — especially the representative handling my case, **Mr. Shivam Kumar** — have made this the **worst service experience** I’ve ever had with the brand.
I strongly urge Samsung India to take this matter seriously. It’s not just about one customer — it’s about trust, transparency, and how a brand values the time and loyalty of its customers.
I hope Samsung steps up, takes responsibility for the defective repair done in August, and resolves this issue **at no cost** to the customer.
#Samsung #CustomerExperience #CustomerService #ConsumerRights
Was this information helpful?
Post your Comment