Samsung — Stuck without Refrigerator since 30 days

OrderID :[protected]

I have ordered Samsung refrigerator on 20th March on Samsung eStore
After multiple escalations, post 20 days of delay, I received the damaged product.

After multiple calls, Samsung team has said that they will repack & return the product & refund my money.

After keeping me await for 7 days, they said that they will NOT repack & asked me to repack by myself.

I have repacked & sent them the images.

I am still waiting & the product is NOT repicked & refund is NOT initiated

I have made multiple calls, wrote multiple emails and
I have used the option email to CEO many times, but nothing has changed.
This has been going since 30 days.