Samsung — Sudden hardware failure without any user actions within 18 months...


I bought Samsung M21 phone (Samsung Model number SM-M215FZKDINS bearing serial RZ8NA2HP9GK) in Nov 2022 through Samsung shop app. And I purchased Samsung care and damage protection plan for 1 year. Based on my good experience with Samsung phones bought before I dint take extended warranty. It worked so well till last week and all of a sudden, without any action from my side, it did restarting very frequently which made the phone unusable.

I inquired with local Samsung service center and they asked me to replace the motherboard which costs around Rs.5600 which is almost half of the phones cost, which is not affordable for me in just 18 months since I bought the phone. I didn't expect this major cost in the first place, for which I am no reason for the cause. And the service executive hinted to disable the software update after the replacement, as many users faced similar issue after automatic software update, which is not the customers fault. And in some consumer forums, I found that many have found the same issue in this specific series or model due to heating issues in motherboard, which happen because of the use of low quality hardware component, but I am not sure about the exact issue.

Please provide me with free replacement of motherboard, as it seems to a defective Model designed by Samsung, where the problem occurs over a period of time, that too soon after 1 year manufacturer warranty.
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Jun 12, 2022
Updated by Venkatrr
Cud you please update me with the resolution soon.
Jun 12, 2022
Updated by Venkatrr
The job sheet no. is [protected],
Jun 14, 2022
Updated by Venkatrr
Hello Samsung India,
Are you willing to give me a solution to this complaint. I haven't received any call yet from your team. If you r not willing to provide a replacement please let me know soon. I just have this one phone and I am waiting for long time to get the mobile back to working condition, since 2 weeks.

Complaint comments 


Hi I'm facing similar issue with Samsung M51 just after the recent software upgrade my handset screen went Black. Lodge a complaint to Samsung they send me a similar message stating a concern team member will get in connect with me but no call or email from any support team yet .
Venkatrr's [Complaint's author] reply, Aug 26, 2022
They wont. They don't have the courage to accept failure and correct it
Nam..Mex gaming[protected] help me

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