Samsung India Complaints & Reviews

My Samsung M31s smartphone stopped working suddenly after updating to 12 Android, giving constant screen freezes and restarts. Tried factory reset and issue is still same. I saw most of the M31s user is facing the same issue after 10-15months . This is clearly a manufacturing defect and needs to be rectified by Samsung. visited service center but they said most of the m series phone is facing the same issue and had to get the motherboard replaced. It may cost around Rs9800. This is the manufacturing defect which we can't bear. you should take action on this.

Serial Number: RZ8N800TWFP

I undersigned Mr. Darshil Sandeep Vasa, hereby write a complain to make attention towards a problem which is ongoing with Samsung Company. I ordered a product and placed the order on 17th of June 2022 on Samsung.com and I cancelled the order on the same day i.e on 17th of June 2022 with order id [protected] and with order name Sandeep Vasa. So I thought that company will refund my amount as soon it is cancelled but Samsung has its policy that it takes 7-10 working days for refunding an amount. It's more than 10 working days and now its 15 days from cancellation date and I haven't received my refund yet, I complained my problems to Samsung customer care number on 27th of June 2022 and also I mailed them to their customer support mail id of samsung but they are giving same answers and from that day I m calling them everyday for regular follow up about my problem but their executive or employees just say "Sir please wait for 24 to 48 hours and your refund will be in ur account and they give me assurance that there will be call arranged and you will get your refund in 24-48 hours everytime" and this a typical cassette which they are repeating in every single phone call and they gave me fake commitment that they will refund today, tomorrow and like that they said me everyday. It's my money and I m asking my money to refund me which they are not refunding me since more than 20 days, they are not even telling what's the reason, they just said it's a technical issue and probably a month will be completed in few days and yet they are not refunding me. This amount is too important for me because I m middle class person and it matters to me, because of Samsung and it's irrelevant answer it's making me mentally depressed for me and my family and it's making me feel more pressurized. And for transacting I had used the credit card and the bill for credit card has already been generated in which I have to pay double amount because of the refund not provided in time and the company authorities and the executives said "That its not our problem its your problem and we are only concerned with your refund". Their executives and the company authorities are not giving me proper answers and they are just saying we are taking your problem is taken as a priority call basis and we will give you your refund with proper answers within 24-48 hours everytime they say this. They are just telling me to wait for every single day which I can't afford as I have to pay credit card bill and if I don't pay on time, my cibil score will be affected badly but they are not understanding my problem despite I m saying to take my refund as faster it can be. So plz I request to look in my concern and help me get my refund as it's getting delayed and I need it urgently. So i request that i get the refund as soon as possible with all your help. I m too depressed because of human error or silly mistakes because of Samsung employers and their executives and their fake assurances and fake commitments. Plz help me faster because I cant arrange this amount on short notice because of samsung not providing my refund amount.

A small green line in display

I have purchased M33 5g from samsung shop and provided GST certificate. This was purchased in the month of May 2022 and till date have not received GST credit.
On calling the helpline number no one is answering on this and just providing another number.
I have emailed on this issue to samsung id but there is no communication from samsung side.
I want the GST credit ASAP as later on cannot be claimed.
Need resolution soon.

Hi,
I purchased samsung m7 monitor worth 40k from samsung website. I returned this on 25 June and on 27 June, I received mail from samsung that my refund will be credited in 7-10 days. Today, om 6th July, I called them for status update and they said Today your refund has been initiated and will credited in 7-10 days. I was like okay but the amount on the mail is 36, 059 instead of 39, 790 + 200 credits.

Pls help.

Hello my name is kishan patel i purchase a samsung refrigerator 1 months ago due to some issue they told me need to change cooling coil and etc.i complain 10 days ago and still not getting any update from samsung.i called around 20 times to service center as well comapny help center still they not giving any update .i surly suggest you don't purchase any item of samsung because after purchase if you never get any help regarding your products.i am completly dissatisfection by samsung service.don't by any item of samsusng.

The phone keeps on freezing and restarting.
This is an update issue . In need of replacement
[protected]
Please help.
[protected]@gmail.com

I had ordered a microwave( order no: [protected]) from the official samsung india online store which got cancelled from their end on 8/6/2022. Since then, I have received countless emails stating that the refund has been initiated on 10/6/2022 as well as 15/06/2022 and yet, I've not received the refund amount. I have since then spoken to several of their customer care agents, who keep escalating the issue further and put remainders on the complaint request but to no avail. I have also emailed their grievance cell regarding the same and have not received a reply back. It's been almost a month and they keep telling me the same thing over and over again

Samsung — Samsung F41 Auto reboot and Motherboard problem

I have purchased the Samsung F41 mobile on December 05, 2020.
Since last week i have been facing auto reboot problem,
I contacted Samsung support team they suggested some temporary measures that worked for that day. From next day reboot issue continued.
Recently the phone got turned off and got struck at Samsung logo screen
I took the mobile to service center they informed that there was motherboard issue and needs replacement which costs almost 8000 rupees.
Many people of various models of Samsung have been this facing this issue after a software update pushed by Samsung company hasn't even accepted this issue.
Due to a faulty processor and a bug filled update, the phones are to be repaired.
Why should a consumer pay almost half of the cost price to repair price in 1 year due an issue from company end.
Please accept that issue and atleast make arrangements for the phones to repaired free of cost.

Ac water leakage problem

Hello Sir/Madam,

I would like to inform you that I purchased a smartphone on your samsung online portal on 11th June but it was automatically cancelled on 14th june. but still my refund is not credited in my credit card account. therefor I request you to kindly refund my money back to my credit card account as soon as possible as my monthly bill has already generated. If I fail to pay by the 10th of July then I have to pay penalty for that. I contacted many times to your customer care team but still it is pending. I hope you can understand my concern. Order no. [protected]

kindly do the needful.
Thank you

Dear Sir/Ma'am,

This letter is to complain about the extremely unsatisfactory service provided to me. I bought a Samsung AC around 2 years ago and the AC suddenly stopped working more than a month ago. Since my AC and compressor are under warranty, I took the necessary actions from my side and discovered a replacement of the compressor had to be fulfilled from your end that too, more than a month ago.

I am a resident of Connaught Place, New Delhi and the service center of this area is fooling us. There has hardly been any response from the service providers' end, all they do is extend the promised date of delivery of the compressor.

In this excruciating heat, we’ve waited for more than a month and no help has been provided. I am disappointed with the lack of interest I am receiving in regard to this issue.

I wrote this letter due to helplessness and believe that writing this letter and reaching out like this would help me resolve my issue. I eagerly await your response and necessary actions as soon as possible.

Thank You.
Mini Rajan

Repair reference number : [protected]
Reference Date - 07/06/2022
Device Name : SM-F711B (Galaxy Flip 2)
Under Warranty - Yes (until Nov 2022)
Desired Solution - to be repaired under warranty being a manufacturing defect

__________
On Mon, Jul 4, 2022 at 8:50 PM Anuj Arora wrote:
Hi,

This is completely unfair and not acceptable. Firstly, I haven't received any estimate for the repair as explained to the customer care representative multiple times. Secondly, when I had submitted the phone for repair it only had damage at the center fold which is a manufacturing defect. I can guarantee that the device did not fall and it was the fold damage because of which half of the screen was not working. I infact could use the phone using a bluetooth mouse though.

I am not in position to accept this claim and would like to get this matter escalated / resolved at the earliest. I haven't heard from anyone on this matter and would be keen to take it to the country's grievance matrix if required.

Awaiting to hear from you.

Regards
Anuj
___________
On Mon, Jul 4, 2022 at 9:48 AM Samsung Customer Support Center wrote:

Dear Mr. Arora,

Greetings from Samsung Customer Support!

This is with reference to your query sent to us regarding the touch issue. We understand your query, be rest assured we will definitely help you with that and apologize for the inconvenience.

We would like to inform you that as per ASC there is impact damage in the product (which does not come under warranty). This has been communicated to you after a physical inspection of the
product. The previous service order has been closed due to the non approval of the estimate. However, if this is not the case please revert back to us.

In case you need further assistance, please feel free to revert us back.

Thank you for writing to us.

Warm Regards,
Monika
Samsung Customer Support

I have purchased galaxy z flip 4G on 26th of july.It is still in warranty.
Recently, a crease had developed in the foldable area of the screen. So i had taken it to the samsung service center at Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054. A bill dated 24/06/2022 was generated against the repair and clearly stated that my phone is under warranty and only labor charge is to be paid by the customer. After a few days, i called up the service centre for a follow up regarding the device but they intimated that my is not under warranty as i have removed the in built screen protector where as there was never an inbuilt screen protector to start with in its originally boxing condition. I called up the customer care and they assured me that my phone will be repaired in complete warranty as a bill was generated by the service centre but now they are denying it making a lot of excuses after a week. The phone was thoroughly checked by the samsung engineer at the counter before accepting the device z flip 4G and stated that my phone will be repaired under warranty and the bill was generated regarding against the inspection of the same.

it has already been 10 days and they still havent accepted their own mistakes and accusing the customer that i have removed the screen protector and other excuses.
Is this the service that samsung is providing to their premium customer by con tactics and false accusation.

I want my phone to be repaired in warranty as it is still in warranty and i would like to remind you a bill was generated regarding the same by your very own customer service certifed and checked by your very own engineer at Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054.

kindly resolve it on an urgent basis or else i will go the police station with the hard proof (bill generated after evaluation of the device whether in warranty or not) given to me by the service centre from Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054.

Few days ago i updated my galaxy note 10+ and yesterday a green horizontal line showed up on my phone I went to service center they told me I have to get my display replaced which will be 22k. But there was no physical damage to my screen. Why Samsung is giving us this kind of issue like earlier in my s20 I faced the same issue

I bought a Samsung Top Load washing Machine
Model No. - WA70T4262GS/TL
Product serial no. - BO861BRS3BHSN.84501100
Date of Purchase -17 Jan.2022
After 3 months the machine started throwing a lot of muck(kachra). Complain was put up 17th April and after 25 Days my problem was so called resolved.
Now again on 30th June 2022 the Machine caused the same problem.
THIS FAULTY MACHINE OF THEIRS HAS BEEN CAUSING LOT OF PROBLEM FOR ME FROM THE TIME THAT I HAVE BOUGHT THIS MACHINE, I HAVE PUT A REPLACEMENT REQUEST BUT THEY ARE PAYING NO HEED TO IT. MY MACHINE IS STILL UNDER WARRANTY PERIOD.
FOLLOWING ARE MY CONCERNS:
1. It took nearly 25 days to solve my problem when it occurred first time.
2. AGAIN THIS TIME I AM FACING PROBLEM.
3. EVERDAY I HAVE TO CALL THEIR SERVICE CENTRE AND WAIT FOR 25 MIN.FOR SOMEONE TO UNDERSTAND MY PROBLEM.
4. My machine has been picked up by the Service center Nagpur, 4 DAYS BACK AND I AM YET TO GET ANY UPDATE FOR THE MACHINE.

I have Purchased Samsung M31s phone about 1.5 year back. Now it get hang on samsung log. Then i approached samsung service center. then they told me this is common issue in Samsung M series .and it costs about 8000 rupees. And they also got lot of complaints of same problem.
They knew very well about the problem.Then I request the Samsung to provide a free motherboard replacement due to their technical issue.

This is to bring to your notice that I am highly unsatisfied with the refund process of Samsung.

Following is my problem:

I bought M33 on 4th May 2022 using Samsung App on Samsung Mobile using EMI through ICICI Debit Card.
Following is the order number:
[protected]

After placing the order I cancelled the order instantly. I also received an order cancellation mail from Samsung. I have shared the cancellation receipt in my previous mail.

1st EMI got deducted on the same day. I thought the amount will be refunded as soon as samsung refunds it to my bank.

After 10 days, since I didn’t get the refund I contacted my Relationship Manager from ICICI Bank to understand the issue.

They explained me that they have not received any refund from the merchant hence account has not been credited.

On 18th May 2022, I contacted Samsung to inform them that they have not refunded the amount in my EMI account. After that Samsung sent me a mail saying that “They have initiated the refund and the amount should be credited within 8-10 days”.

Later I contacted my Relationship Manager at ICICI Bank and she said I will have to provide them “ARN Number” of the transaction made by samsung. This is the only way they can track a specific transaction.

I have been in touch with Samsung for more than a month for ARN number but unable to receive a basic proof of transaction made.

From above what I have understood is Samsung has done following two faults:
1. Not initiating the refund soon after the order was cancelled. I had to inform them to initiate the refund only after that they initiated the refund.
2. Unable to provide ARN number even after more than 30days from initiation of payment.

Till today, I have all paid three EMI's summing INR 14312.08 and still awaiting my refund.

I have attached following screenshot:
1. Screenshot of mail for cancellation of order.
2. Refund initiated Mail from Samsung - This I have still not received it.

I am using Galaxy M31s, and after recent updation phone is getting restart often and sometimes getting stuck on restart screen, I visited service centre they said it may be motherboard issue.

When update is not properly ready why company is giving such update which is harming phone, and it’s companies responsibility to compensate for same.

And it;s just not me and others are also facing same problems, open community forum and see comments, chats & why should i pay for things which is happening due to updation.

I don't think with this kind of response and attitude is going to help samsung in long run, instead of giving solution company is backing out .

and i[censored]pdation process is so risky that network glitch also could harm motherboard then why it was not mentioned while giving updates, and inserting unnecessary apps while giving updates.

Hi,

I have placed an order for a soundbar on Samsung website. The delivery was supposed to be on 30th June and till date there is no visibility on the order.

I had emailed the CEOs office, Wrote to Senior People on LinkedIn (Who did not bother to respond), Call Center (No clue why the order is delayed. One even hung up telling me that my order wont be delivered) etc.

I am supposed to travel and I am stuck due to this order. I am the only one at home to receive this product.

While all this the Soundbar price is now reduced by 4, 000 as well. This pains the customer who has not received their order but at the same time the website is trying to service new customers at a cheaper cost.