[Resolved]  Samsung — Sudden hardware failure without any user actions within 18 months...

Hi,

I bought Samsung M21 phone (Samsung Model number SM-M215FZKDINS bearing serial RZ8NA2HP9GK) in Nov 2022 through Samsung shop app. And I purchased Samsung care and damage protection plan for 1 year. Based on my good experience with Samsung phones bought before I dint take extended warranty. It worked so well till last week and all of a sudden, without any action from my side, it did restarting very frequently which made the phone unusable.

(Job sheet No: [protected])
I inquired with local Samsung service center and they asked me to replace the motherboard which costs around Rs.5600 which is almost half of the phones cost, which is not affordable for me in just 18 months since I bought the phone. I didn't expect this major cost in the first place, for which I am no reason for the cause. And the service executive hinted to disable the software update after the replacement, as many users faced similar issue after automatic software update, which is not the customers fault. And in some consumer forums, I found that many have found the same issue in this specific series or model due to heating issues in motherboard, which happen because of the use of low quality hardware component, but I am not sure about the exact issue.

Please provide me with free replacement of motherboard, as it seems to a defective Model designed by Samsung, where the problem occurs over a period of time, that too soon after 1 year manufacturer warranty.