Samsung — Tablet to be replaced

Hi Sir,
Good day
As an affected customer I would like to give you a sincere suggestion. It is high time you review your replacement Policy. I agree that there will be defects in technology products but the way you respond to such an issue and the time taken for rectification makes the whole experience good or bad.

Kindly plug the issues at the various customer points:-

1. No proper support from the Customer Service centre
2. No information from your call centre regarding the replacement even after repeated calls. No call back arrangement or anything
3. When contacted service centre the guy told that his only duty is to issue the DOA Certificate
4. For a product returned on 9th I am yet to receive the replacement

Due to the worst experience I will never ever purchase a product through the online Samsung Store. I will share this information through various digital channels also. If this is further delayed I will file for some compensation amount as the payment for the product is made long back and you are not providing me any information.

I purchased and activated a Samsung Tab A 7 LTE on 03.10.2021 through Samsung Store. But due to echo problem I surrendered the product for replacement through the authorised service centre. They have given me the DOA certificate telling that I have to give this certificate when the product is delivered.

The DOA Certificate No is [protected] dated 12.10.2021.
Samsung Tab A 7 LTE
Product Serial number : [protected]

Kindly inform me when will receive my replacement product.

I have shared the DOA Certificate with your team yesterday. But it is really disappointing to note that your service centre people have told me that I have share to this certificate only when the product is delivered to me. They did not guide me properly.

Also I am not getting any confirmation as to when I will be receiving this product although I made end number of calls to your call centre. Kindly understand the inconvenience caused by this to me. I have done the only mistake of purchasing the product through Samsung online store.

Please help me to get a definite reply as to when will I get this replacement.

Thank you

Rethula Paul
[protected]