[Resolved] Samsung Television — Television stopped functioning after a few months

Sarannya Sasikumar

from Bengaluru, Karnataka

Address:

Thiruvananthapuram, Kerala, 695002

I had already sent a complaint to the dealer regarding the Samsung TV I purchased from the QRS showroom at Karamana, Trivandrum, on March 2014 but failed to get any response from their side even after a span of 2 months.
The TV that was purchased by paying Rs.36000 stopped functioning after a few months. One person visited from the service center of Samsung and told us that the panel of the TV is to be replaced and the cost of the same was Rs.16000.
The product has to be repaired or replaced at the earliest.

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Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2016

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)