Samsung — the phone samsung m 11, screen is highly defective

avnish priya

Address:

AL SMART MOBILE CENTRE SHOP NO. 104 ASHIYANA HARINIVAS 1ST FLOOR NEW DAKBUNGLOW ROAD.PATNA 800001

I purchased the very known device named as samsung m 11 from a store situated in patna shop no. 104 aashiyana harinivas new dakbunglow road patna 800001. I purchased this phone today itself and the moment i reached my home the entire screen of the phone came out and it seems that the shopkeeper or the workers have either replaced my entire screen or the screen itself is highly defective.
I want to know the value of my money invested on this known company.
Is this how u deal with customers?

I want a justice against my worth and samsung please take an initiative or else have to sue the company name itself!

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Samsung India customer support has been notified about the posted complaint.

Jun 29, 2020

Updated by avnish priya Here are some of the related pictures

Verified Support

Jul 03, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd