[Resolved] Samsung — They are not appropriate with the the information they are providing to the consumer | |
Hellp im im facing problem in my phone after a security patch update and then i called customer service... They said it will be a free of cost repair and this scheme is valid till june 31 2021 ... So i gave it to Authorised service center near my house...it has been more than 15 days im only getting a answer from service center saying we are waiting for the approval and when i called customer service they are saying it a paid repair now... It has been 18 days from when i submitted my phone at the service center in hope of getting it repaired but now they are saing its a paid repair. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Mar 06, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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They have a tendency to close request and provide not information even if the product is under warranty
Don't wait go the legal route :https://cybercrime.gov.in/Webform/CrimeCatDes.aspx.
You can also lookup right to information act and plan accordingly
If you have purchased it from any e-commerce website see if they can take a legal action against samsung or you can file for one depending on the various categories information of which you can find on government websites