[Resolved]  Samsung — They claim that they refunded my money but I didn't receive the money in my bank

I ordered a Samsung galaxy A14 black colour on 16th July and later cancelled it after one hour because i ordered black colour by mistake then on 17th July i received a message from Samsung's end that my refund has been processed. After somedays
1. i contacted Samsung support and they told me to wait for 7 to 10 buisness days i waited. after waiting for 10 buisness days
2. i contacted Samsung support again they told me to contact the bank and provided me with a utr no :[protected]
3.i went to the bank and told them the utr no and that Samsung told me to tell the bank to track the utr no
and provide me my money the bank manager denied and told me the bank can't track the utr no and since the transaction is made from Samsung's bank only Samsung can track the utr no
4.I informed this to Samsung support and they sent a pine labs link and to tell them the transaction ID but pinelabs didn't accept transaction id and it only accepts pos id and although it was written in the mail to mention a certain mailid to pinelabs but no mail id was written below from samsung support mail i replied them the same in email but received no reply
5. i was then told by Samsung support to raise a request from bank's official website with the utr no i did nothing happened
6. then i received a mail again from Samsung with a pos id for pine labs and upon contacting the pinelabs support i was told this pos id belong to Bharat petroleum so it's wrong which i informed Samsung through mail
7. then i provided the bank's denial letter as asked by Samsung support (10th August) after that i contacted Samsung support several times
and i was told that a team is working on the issue and everytime they create a new issue and i got no reply through email even after contacting them several times

p.s : i have no loan account and the team mentioned some loan account in emails i only have a savings account.
i was provided a wrong order id once in email.
and the pinelabs pos id is also wrong .

i was supposed to receive the refund of 13688 rupees on 17th July till now the amount is not received in my bank account so i plead you to provide me my refund for my order id : [protected]
i provided everything Samsung support asked did everything they told me to do even after 1 month of suffering and endless calls i didn't recieved the refund
please give me my refund