Samsung — top load washing machine

Address:

Ludhiana, Punjab, 141008

3rd class company with 4th class service. Lodge a complaint on 17/10/2018. Till date no response.

I purchase a fully automatic washing machine on 30/07/18 model no. Wa65m4400 hd from deekay electronics, ludhiana. The day i purchase this machine i face problem in its spinner, as it does not drain the clothes properly. 8-10 engg. Visit my place few of them agree and few were confused. Then mr. Sanjeev samsung engg. Came and told that it is rainy season and moisture is in the air, so it does not drain properly, wait for 1 month and it will drain properly. Agreed on it and start using it. But this problem is still same it does not drain the clothes properly. Now mr. Sanjeev is saying it will drain only this much. Every minute he change his statements.

Just a month passed, now machine start giving current, its both side drum is open, panel is getting heated i[censored]sed machine more than 3 hours.. We lodge complaint and stop using machine as its release current. Your engg. Came same day, he took pictures of drum and suggest to change the plug. We change socket.

Next day your engg. Called me for change the drum but i was not agree for the repair. I asked them to change the machine as new machine is giving problem in from the day i purchase and i could not take risk as it is still releasing current. Then this complaint assign again to mr. Sanjeev, he visited and check the machine. After seeing the drum he said this is normal gap, i went to other showroom and check the same but there was no gap, i clicked the photos and showed to him, sanjeev told that he will check the new machine and get back to you, we said ok. Mr. Sanjeev when check the current he said this is normal current. For your engg. Every thing is normal weather it is current, drum gap, panel heat.

Why my other appliances does not release this normal current?

Now, today (9-oct) i called mr. Sanjeev for the update about my issue, he told that he is in nabha and could not get time. Another interesting thing he told me when i asked him about my complaint status he told me that your complaint is closed. Without my information how could your engg. Do this. At least we must know what remarks your engg. Is giving.
If your engg. Will take all the decision and not asked the customer satisfaction, why he make visit. Just to fool us. Or he just want to be his name in company good books, after making customer fool.

Actually mr. Sanjeev will be awarded for making customer fool, he closes the complaints without any intimation.

Till date no satisfactory answer from your engg. Do i wait for something big can happened.

We are totally fade up with all this. I request you to please replace this machine or you take it back. As we are loosing faith in samsung.

Hope this mail will reach the right desk and we will hear some good news.

I have attached few photographs of machine showing current, now we will wait to get some thing happens.

Your reference number is [protected].

Bhupinder
[protected]