[Resolved]  Samsung — Travel Adaptor Issue

Address:

Suhas Bokare 71 A Pandurang Gawande Layout Near Pratapnagar Nagpur 440022, Mob 9922337881, [email protected]

I had purchased fro Santosh Electronics 86 Vidya Vihar Colony Pratapnagar Sq Ring Road Nagpur M.S.[protected], [protected]) a Samsung Travel Adaptor/ Charger EP-TA201WECGIN Mfg dATE 31.08.20, SN R37N8YKOSB2RC3 ON 26.12.2020. Last week i.e. back from 23.02.2021 the charger stopped working. This morning I went to the dealer, he said I will have to visit the Service centre of Samsung. I requested that he should arrange the replacement but he denied. So I went to the service centre "Spectrum Marketing", 2nd Floor Dharampeth Towers West High Court Road Dharampeth Nagpur Maharashtra 440010. There I showed them the packing box with all details printed on it. Then they took the invoice of the dealer. On producing it, they said that the document is not proper. Mr Sheikh Mujhahid was the Manager there and attitude of speaking was as if he wanted to get rid of me. When I opposed they started telling me that some liquid has fallen on the delivery memo. It was the Invoice/ Delivery Memo No. 23848 dated 26.12.2020. The date amount and every other detail was very much visible. In fact the details on the box should have been sufficient to replace the faulty cable of the charger which suddenly stopped working. I insisted that the date and amount was very much visible and 3 months old document can hold few drops which were really immaterial from documentation and scanning point of view. Any proper scan would have easily been read by human eye without any legibility and readability issue. Telling this, Mr Sheikh started arrogantly that by whom I was told that the details on the package box were sufficient for the replacement. He made me to call the dealer. Meanwhile he took the photo of the invoice. Mind well the invoice was handwritten invoice with no reference that the seller was Samsung's dealer, although he is the authorized dealer. Now Mr Sheikh told me that the dealer was ready to give the proper invoice and I should go to him back.This rush was becoming exhausting and was consuming my lot of time. I denied and said that the dealer and service center should sort out the problem by themselves and I should be given the replaced cable. The assistant in fact made ready the fresh cable for me meanwhile. But again Mr Sheikh interfered. I said that I should speak to head of the marketing team of Samsung. He rudely answered that I should contact customer care by myself. Then he called his owner telling me that the owner himself was marketing head. He did not kept the courtesy to give me the name of the owner. Some name like "Sonali Mm" reflected on his mobile screen and she started telling me that Mr Sheikh is not having any personal issue with me. I wondered why she should be telling me this. Then she pointed out totally different point. She said that the invoice had some overwriting on the serial number. No heed was paid to the details on the package. I said that there must be the computerized record of the sale which can be easily retrieved from the computerized record. But they told me that hand made invoice is of very much importance! This was completely harsh experience for the replacement of small cable of the charger and I got in return nothing but vexation. Why there was reluctance in acceptance of the handmade bill by the dealer was not understood and in fact very rude answers were served by Mr Sheikh of Spectrum marketing. If the document had been overwritten (which was in fact not but it was written in the manner so that there should not remain any doubt whether it was "B" or "8", "0" or "O" etc. ) why at first place the other faults were told. Was it that the handwritten document was not acceptable at all - then why it was not so told at the beginning? Why other things were getting pointed out and was told to go back to the dealer to have the proper document. Which replaced invoice would have worked? These were the riddles and I finally purchased from outside Rs 200/- cable and gave it to my son for his stalled work. THis was the horrible experience for the small charger, what will happen when I buy big equipments. Spectrum was shouting about policy. What is the policy of Samsung - to create the confusions by allowing the manual invoices to form the base of the transactions in the online world today? (Date of the incident 23.02.2021)