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Samsung cheating customers
I am Neeraj Agrawal purchased a Samsung LED TV model no.UA32F4100ARMXL serial no. 23463ZND903819W on date 09/10/2013 from Fairdeal Arcade, Dhantoli Nagpur(Maharashtra) at Rs 31000 approx VAT TIN [protected] V, CST TIN [protected] C. On date 27/07/2015 when I switched on TV only sound is coming but no picture coming.I called the samsung care support, ref number [protected] on date 27/07/2015 about the problem. A person visited on 03/08/2015 checked TV and said that TCON card board is faulty.LED panel is OK but need to replace whole LED panel + TCON card as they are not able to repair card or replace the card and the cost of replacing whole panel + TCON card is nearly Rs 15000/- plus service tax which is too much .Now As my LED panel is alright why I pay again for LED Panel as only TCON board card is faulty, they must arrange to repair the card or replace the card or charge me only for that.As amount of Rs 15000/- is too much which i require to pay again after purchasing a TV at Rs31000. I also talk to customer care representative to look into the matter and arrange to repair only the the defective part but they replied to you have to change whole panel.After some daysI recieved call from samsung and told me that they will give 50% discount for panel charging me near about Rs 8968/- and said that we will give only three month warranty. while if you pay full we will give you twelve month warranty.Now if they are giving genuine new panel then why they are giving only three month warranty.why not full warranty.And why i pay Rs8968/- for panel as only card is faulty.As my panel is Ok, why i pay so much amount for that. I think Samsung is cheating customers by not providing proper service.I lost all my faith in samsung products and got very much dissappointed. After investing so much money people think that it may work for atleast five yrs or more. Was this information helpful? | |
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same tv problem occur me today i call samsung customer he told power supply board or tv panel i really shocking becuse i purchased 15-03-16
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