[Resolved]  Samsung TV — EMI with interest

Address:

Chennai, Tamil Nadu

To whomsoever it may concern, I bought a 40” LED TV in Samsung Digital Plaza, Omega Electronics, Porur for Rs.53, 500/- on 31/10/2013 (Billed for original rate Rs.55, 900/- attached). After exchanging my old Samsung TV for Rs.2000/-, the amount I need to pay came Rs.51, 500/-.I wanted to convert this amount to EMI with 0% interest & 0% processing fee. I enquired with Mr. Alfred (Mobile No. [protected]) who is in charge & he assured that there will be no interest for the EMI conversion, since it is swiped in dealer owned EMI machine. So we tried swiping the amount of Rs. 51, 500/- using my HDFC Credit Card, but the amount got rejected for the TV model we selected. So we tried with a higher price model of Rs. 61, 900/- & they returned the difference in balance of Rs. 10, 400/- in cash. But the EMI slip was mentioned as 5% cash back (Rs.3095/-) and the remaining amount of Rs.58, 805/- I need to pay with 13% interest rate in 12 EMI’s (EMI slip attached). Per month I need to pay Rs. 5252.30/- + Service Tax & Cess Tax which comes around Rs.80/-. This means at the end of 12 months, I will be paying an amount of Rs.63, 987.60/-. My question is why I need to pay an additional amount of Rs. 2087.60/- (63, 987.60-61, 900) giving false statement about EMI without interest? I would have bought some other brand in other shops with 0% interest. I even raised a query with Mr. Karthik (Mobile No. [protected]) who is Area Sales Manager on 23rd December 2013 once & again I reminded him on 30th December 2013 about this issue. He told that he is waiting for the reply from Head Office. Please look into this issue at the earliest & try to revert back my extra amount of Rs. 2087.60/-