Samsung TV — Factory mfg defect in tv

Address:

Gautam Buddh Nagar, Uttar Pradesh

HELLO SAMSUNG TV...THIS IS NINTH REMINDER...PLS REVERT ASAP TO MAJ GEN MALHOTRA

Dated 28th Aug’2014...Edited & Fwded again on 22nd Sept 2014
From : Maj Gen S P Malhotra, VSM (Retd)
1601 Sector 29,
NOIDA (UP) 201303. E: [protected]@yahoo.in M: [protected] // [protected]
Sub: My Complaint No : [protected] dated 14 Aug 14
To,
Samsung Electronics… CC to: all concerned
Reg: TECHNICAL FAULT IN YOUR 40”SAMSUNG TV
I want to bring to your kind notice about quality of your product. In 2012, I had purchased a Samsung LCD TV. It developed a defect with in ¾ months. It was diagnosed as ‘panel defective’. After plenty of correspondence and telephone calls, your organization agreed to change the set. On my request it was agreed to refund the amount as now I wanted to buy a bigger LED set.
Since, I had lot of faith in Samsung products; I again went in to buy Samsung TV. A 40 inches LED TV was purchased on 11 Nov 12 (from Jumbo Electronics Corpn, Ltd, Noida 201303). Details of TV, purchase and scanned copy of bill are attached. TV developed similar defect and complaint was registered with your Call Centre. Complaint No. [protected] dated 14 Aug refers. It has been diagnosed by your engineer ‘Panel needs to be changed’. It is going to cost me appx Rs 17000/-, which I cannot afford as its no fault of mine.
I am amazed that your products developing faults in such a short time do not go well for your reputation. I would hate to take social media & other routes for this complaint as I hope my complaint will receive your sympathetic & humanitarian attention.
You are requested to change the panel without any charges or Replace the Set with a New one as your Reputation is more importantthan Company rules…
Looking forward to hear from you as I am in Full tension & depression for NO FAULT OF MINE…

(Maj Gen S P Malhotra)
M: [protected] // [protected]