Samsung — TV failed again

Gga

from Pune, Maharashtra

Address:

Pune, Maharashtra

I purchased TV in Nov 2012 and within 2 years I have replaced PCB twice and now third time it has failed again and every time we have to spend approximately Rs 10, 000/-. The product components and its software is defective.

First time TV switched off automatically and since within warranty Company replaced something which I do not know since they gook the TV to theor service centre. In Dec'13 TV use to switch OFF on its own, so Samsung recommend to replace the PCB, which was done. Now last week while watching TV it switched OFF automatically and did not get ON. So service engineer came again recommended to replace PCB which will again cost me Rs.10, 000/-

Now it seems they have a major problem in component of PCB and has a life of 1 year. So requesting Samsung to resolve the issue and give consumer assurance that the PCB will not fail again and replace PCB withour any cost to consumer.

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Comments

sanjay1983

from Jobner, Rajasthan

i have same issue with complaint no.[protected] and they have replaced pcb but nothing happened again the tv was switching off and on automatically for which they quoted me 6780 rupees .After they told me that it is having motherboard issue which will cost 9800 rupees for which I agrees and they brought my Tv to service centre in panel navi mumbai and after 15 days they told me that it has led panel issue which will cost me 25000 rupees.18 months old tv what shall i do?????????????
Just playing with customers.