Samsung Tv India — Poor quality and ruthless customer care

Address:

641005

I bought a Samsung TV 20 months back and now it needs some major

service (panel replacement) which costs around 60% of the original

price. As this is out of warranty (even though it's less than 2 years

old), i need to bare the total cost.

I understand that in these days you really cannot expect the

electronic good to work forever. But, less than 2 years is too much.

That to Samsung??

I was believing that Samsung is one of the trusted brands.

1. I didn't expect this major problem within 2 yrs of the purchase. I

know this will definitely be a manufacturing defect.

2. I was not aware of the extended warranty scheme. Samsung people can

take some steps to inform the customers about this.

3. Customer care is senseless (repeating the same dialogues) and

irresponsible. The way they talk is you will never buy a Samsung

product again. They even give you all false and unclear info (that you

dont have any other way to reach customer care except phone)

4. I'm totally dissatisfied with this Samsung experience.

You say that you respect customers... But i don't see it in practice. If you really care for customer satisfaction, please look into this complaint: [protected]