Samsung — TV problem

Samsung — TV problem

R Rojore Rajesh from Suchindram, Tamil Nadu

I bought a LED 3D TV on[protected] for Rs. 79, 000/-. On[protected] I registered a compaint for TV automatically switching ON & OFF and the fault was not identified by your technician and on 6-1-2015 again I registered a complaint for the same fault complaint No. [protected] and your technician inspected and said to replace the power supply card for Rs.5, 335/- and I replaced it on[protected] and now your technician is saying that there is problem in display and you have to replace it for Rs. 22, 832/-. My TV is only14 months old and I cant beleive there is problem in display.Your customer care is also saying to replace it for the above amount. Within a short period again investing for the repair is not possible. As a no.1 product I bought the samsung TV. Already I have spend Rs. 5, 335/- for power supply card, so I request you to replace the display free of cost and otherwise I will forced to take legal action against you for the same. with regards R. Rojore Rajesh [protected] Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Jan 29, 2015 Updated by Rojore Rajesh Dear Sir, Regarding my complaint no. [protected] and ref.no. [protected] some body called me from[protected] yesterday and said that 50% of the panel (display) cost must be paid by me (ie) the panel cost Rs. 21, 309/- and I must pay Rs. 10, 655/-. But I have already paid Rs. 5, 335/- and the balance amount Rs. 5, 320/- can be paid by me. So make arrangement for replacing the Panel (display) immediately. with regards R. Rajesh [protected]
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