Samsung — Unethical Behavior with regards to AC service

Address:

2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43 Gurgaon Gurgaon District Haryana India - 122002

Had purchased a Samsung AC in 2015 in Chennai and in this year in March 2021, registered a request for inspection and installation of the AC in Hyderabad with Samsun Call center, with very specific instructions that AC be installed only after proper inspection and if found in working condition. If not in working condition, then I will only pay the minimum charges which I was told will be Rs 500 and not get the AC installed. I was assured that Samsung service engineer will inspect and install only if it’s working
The service engineer from Samsung inspected and confirmed AC is working fine, but will need gas, new copper pipes and new remote will need to be purchased and charged Rs 8, 400 for Installation and later I spent Rs 900 for the remote. But AC stopped working after a few day, for which I lodged a fresh complaint, this time the AC repair person from Samsung informed that the earlier person was a external contract from Samsung who is being used due to high work load and has overcharged me and the AC will need to go to work shop for proper inspection and repair and arranged for a refund of Rs 3, 000 from the earlier person
Later I was informed that AC will need condenser and evaporator replacement and I will have to pay another additional R 9000 for repairs for which I refused and asked for a refund of the earlier amount I had paid for installation as it was done based on the assurance that the AC is working fine and I will not have to incur any further expenditure on it
After multiple discussions over 3 months, a settlement was agreed with Samsung team that the AC will be repaired at a discounted cost after subtracting the earlier installation charges. But surprisingly after 1 month of assurance that the AC is being repaired, I was told that the AC cannot be repaired and if I needed a refund I need to produce the original AC purchase Invoice, which I had already clarified many times that I did not have the original invoice during early discussions and there is no way for me to get the invoice now as the purchase was made in Chennai
Over the last, Samsung team has just ceased all communication and are not responding to any of my mail, though my AC is still with their service center for almost 5 months now