Samsung — Unprofessional attitude of the customer care people and substandard TV

Address:

Delhi

Hi Sir/Madam,

It is very regret to inform you that, I have escalated a matter of my smart TV, which i have paid around 1.65L.

the TV is not even run more than 2 years or 1000 hrs, but its motherboard gone.. I tried to reach out your customer service, they said, Samsung is not do any charity, you have to pay for mother board and avail the services.. Somehow i managed to pay and availed the service. While opening the TV, found that the TV got bleached.. It is a QA and QC problem as Samsung is a brand and they cannot sell such substandard products, hence I escalated the matters, as I paid 1.65L and there is a value for money..
Just Now, I got a call from contact# [protected] from Delhi
He has not even allowed me to speak but he started abusing me and threatened and badly behaved with me.
Moreover, he said, i don't care who are you and all, do whatever you want.
if you have a call recording facility then you can hear his unprofessional way of customer handling
I asked his name, but he didn't disclose his name and he disconnected the call.

I am a defense person, and the Samsung guys misbehave with customers is unacceptable for me or anyone, as Samsung is a brand and as per my views, they should maintain some courtesy while interacting with any of their customers as they are the main stakeholders. Therefore, May I request you to consider my application and fair with me as i cannot sustain such pathetic TV or pathetic customer support more..

trust above my lines are in order.

Regards
Kushalappa
[protected]