Sir
This is to state that we had purchased a side by side door refrigerator in 2013 having model no.
RS21HSTWA1 in the name of Neeraj Gupta r/o Roop Nagar, New Delhi-110007.
The refrigerator haven’t been working fine since the start, the first repair was just after the six months of the purchase. Then afterwards it had to be repaired again and again .
But recently few months back, the refrigerator stopped working at all, there was no cooling in freezer section. We lodged the complaint for same. To which the technician said it’s unrepairable. And suddenly the refrigerator stopped working at all after technicians visit.
Having frequent repairs from the date of purchase and then suddenly a refrigerator which was purchased at a huge price, stops working within a few years.
Having said that, I would like to bring your attention to the unprofessional quality of services and hardware/machine . We expect, company to understand the value of money of a middle class man and take this matter seriously. Please take a suitable action against same . We expect a replacement for the refrigerator or complete repair of the present refrigerator.
We have always tried reaching service head and customer support of Samsung india
Hope your will take immediate action against same.
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