[Resolved]  Samsung — unresolved display issue on samsung galaxy m52 after software update

Product Details:
Model: Samsung Galaxy M52
Purchase Date: 20/01/2022
Issue Faced: Green and pink vertical lines on the display immediately after a software update.
Incident Description:
Initial Contact: After encountering the display issue, I promptly contacted Samsung's customer service.
Service Center Visit: Following their instructions, I visited the authorized service center after a frustrating wait of 20 days.
Service Denial: Despite their initial assurance of support, I was denied a free screen replacement. The reasons provided were arbitrary and unjustified given that the issue occurred immediately following a software update, clearly not due to any mishandling on my part.
Impact: This situation has caused significant inconvenience and frustration. As a loyal Samsung customer, I expected better service and accountability from such a reputed brand.
Resolution Sought:Immediate free replacement of the faulty screen.A thorough investigation into the cause of the issue.Assurance that similar issues will be handled more efficiently in the future.
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Jul 19, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2024
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
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