Samsung — Unsatisfactory Product & Service Quality

Address:

560102

BAWARE & AVOID SAMSUNG LED TVs Hi - I bought a Samsung 40" full HD LED TV (Model: UA40F5500AR | Type: UA40F5500) in Jan-2014. In just 21st month of its operation - I am facing an issue where only Audio is coming from the TV and there is NO video. I connected with Samsung Support (SR# [protected]) - the technician visited next day, spent 5 min. Another technician visited day after and said LED Panel needs a replacement (Without checking any other components) and the cost will be 25, 000. My experience with Samsung raises following issues & questions: 1. What I am wondering for the Technicians second visit is: was there a hurry to declare that entire LED panel is gone? That can possibly be the problem but the amount of time spent on diagnosing the problem is grossly dissatisfactory. ○ What if main board has an issue? Or Invertor? or TCON board? Or anything else? ○ Why there is a RUSH to declare that the most costly component is the only issue. (By the way there are good number of references on the net where LED panel was declared faulty and later on something else turned out to be an issue) 2. Since customer care did not help - I wrote to their Executive Team for an answer. ○ There was NO response 3. Since Executive Team did not help - I wrote to Samsung India CEOs Office. I got 4 calls from CEOs office. All of them focussed on minting more money & NOT AT ALL understanding the concern: ○ First call: I explained the situation & I got the same reply as any regular call center. What's the point of raising concern to CEO then??? ○ Second call: Just a follow up call to see if I'll replace the panel (Or I'll spend the money !!) ○ Third call: Just a follow up call to see if I'll replace the panel (Or I'll spend the money !!) ○ Fourth call: Just a follow up call to see if I'll replace the panel (Or I'll spend the money !!) 4. I thought may be it's a rare event & my bad luck. However a simple online search reveals that - almost in every country Samsung TV customers are suffering from the same/similar issue with LED panels where it just stops working immediately or some time after warranty period is over. This is across the product lines. 5. In US there is a Class Action Lawsuit in this regard against Samsung which they lost & had to settle. 6. If we go by Samsung TV customer's bad experience in past 4 years or so - it only concludes that inferior quality product is being sold to the masses and the service for TV products is horrible This incident is shattered "myth" about Samsung product quality.