Samsung — Unsatisfied customer satisfaction - making false statement & destruction company's reputation.

Address:

Hisar, Haryana, 125001

Dear Sir/Madam,

Greetings for the day.
With due respect and humble submission, I a Samsung customer want to state a following few lines that -
I have purchased a Samsung Charger, (Traveler Adapter) (Batch No R27G8B135D1HM2) from a local Samsung dealer in Hisar, Haryana on 03rd Nov 2015. The next day when I went to the dealer to return the charger because one of my relative had purchased the same from other city which was unable to return. The dealer in Hisar was very rude, aggressive and assured that there is no company in this entire world who has a "return policy" including Samsung, which is a very big brand in the market. But when I checked the Samsung official website it's clearly mention that there is 30 days return policy provided by the company itself.
He refused to take back the mobile charger and to give me my money back.
He also said that you can write a complaint to Samsung and nothing will change.
I have full trust in Samsung because the company always take care of his customers.
Kindly look in to the matter and please take appropriate action against this dealer because he is misguiding the Samsung customers and spreading unnecessary comments and rumors. It will definitely affect the companies image which I hope you would not like and accept at all.

Following are the details of the dealer and the bill which he gave me on request :
SAUGAT, Saugat Complex, Mall Road, Hisar. Haryana. 125001
Invoice No : S/15-16/8898
Dare : 03rd Nov 2015
Description of Good : Charger Mobile Samsung 12% Batch : R27G8B135D1HM2
Phone :[protected], 286352,
TIN is [protected]

My humble request you to take an appropriate action so that I can return the Mobile charger and get back my money ASAP.

Please find enclosed of the invoice of the Samsung Adapter and the Barcode of the product. (I assume that is not original but pretending to be a Samsung Product)

I will wait for maximum for a week for this matter to be resolved OR else I have to forward this matter to the "Consumer Court" as I have all the details with me.

Hope for the positive reply and favorable quick action.

Regards,
Radhe Solanki
+91-[protected]
+91-[protected]