Firstly I would like to introduce myself as a Samsung customer for the last 20 years and I hardly had to visit your service center as I believe that Samsung is a reputed brand which provides quality products to its customers. and I always thought that Samsung has a very good network of after-sales services.
I purchased 50 Inch Tv in the month of Oct 2020. unfortunately, the tv stopped functioning on 28th Sept 2021 ( the reason is still unknown to me as to date no service engineer has visited or inspected the TV). without being inspected what is the problem am I am told in a few days that PCB for my TV is ordered. further, after about 20-25 days after I put a tweet @samsungindia, I am being called by several people that my service request would be attended soon and the TV would be replaced with a new one as the part is unavailable.
Local service center lady named Tejaswini reddy with contact Number [protected] says I am the head of Goa service center and she will resolve it soon and collects my personal information like invoice details & photos of TV with serial number and informs me that I will get a call within 2-3 days. surprisingly I don''t get any calls for the next 10-12 days. when I called back her on 5th Oct 2021 she irresponsibly and denies identify me at first and later rudely says she has done her part of work and informed me not to call her and call toll-free number[protected].
on 8th Nov 2021, I receive a call from Mr. AZAD with Mobile Number [protected], he informs me that replacement is not possible as the company has stopped manufacturing model UA50TUE60AKXXL and i would be given refund for the same and again collects my personal information that is my bank details in the form of a photocopy of the cancelled cheque. informs me that i will get verification call in 2-3 working days. but unfortunately no call is received till date and when enquired upon Mr. Azad he informs me to call toll free number.
Further to this i drop a mail to Ceo samsung india on 18th nov 2021. I receive call from some Miss or Mrs Mansi informing that DD will be issued in 7-8 working day but till date no one is informing anything about this and the complaint remains unsolved.
This is an extremely sad situation for me where a 20-year-old trust and customer satisfaction is broken and turns me into a frustrated unsatisfied customer who paid the premium price over other economical brands misthinking that brand and premium price will give me quick after-sales service.
I wish to inform you that my service request [protected] dated 29th Sept 2021 is still unattended and no resolution is provided to me.
anticipating a quick solution.
Kedar Pai Dhungat
Margao-Goa Was this information helpful? | 
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