Samsung — Very poor after sales service and attitude of staff. (SAMSUNG IT SERVICES )

Address:

Patna, Bihar

I own a Samsung series 5 notebook, which came pre-installed with windows 8 . The laptop was provided with a 2 year warranty which had lapsed on 30-no-2014. Initially there were problems of heating, and i had took it once to the service centre. Honestly, i have used it with great care . It was a week ago that i was playing a song in an application (Windows media player) and the system freezed. Next time i started the PC it wont boot into the OS. I tried Recovery and it was of no use. I took it to a Samsung authorised service centre (MM services, Patna), there they told me that the HDD needs to be replaced, and it would cost me around Rs 7, 500 for the repairs(6900/- for the hardware and 550/ service charge). I should bring into light that the same HDD costs around 4, 500 max outside. If i decide to change the Hard drive myself, even after then i would have to take it to the service centre for re-installation of Windows 8, because they haven't provided me with the CD (It came pre-built with Win8 core single language) First, i lost all my data(I had important documents and projects being an Engineering guy) and then this over the par pricing by the Service Centre . I am completely saddened by the attitude of Samsung, i also own a Samsung AC and 2 Samsung Mobile phones in my family . but, i would no more buy any product or recommend it to my friends, because i don't want my people to go through the situation, instead o[censored]nderstanding my situation Samsung staff are acting like opportunists and quoting unacceptable Service charge, just because my warranty lapsed 7 month ago. Reference No[protected] Model - NP535U4C Serial - J9VL91GCA00092