[Resolved]  Samsung — Want the refund of mobile along with insurance cost and a monetary compensation for my MAAN-HAANI done by the Customer Care Team

Address:

Kolkata, West Bengal

Respected Sir/Madam, I have purchased a SAMSUNG Mobile (GALAXY GT-S5282 ) on 04/10/2013, having Slow speed processor issue, battery & voice clarity problem. Even after so many visits the mobile having same issue, every time i have been told to visit the service center to diagnose the problem. One authorised service center has refused to accept the defect after repairing done by them twice. Then after I visited another service center for the repairing, they confirmed the defect, kept the mobile, replaced the motherboard and called me to collect the mobile. After use of less than 2 hours I came to know that still the problem was there. They had even closed the case without discussing with me, after the phone's repair. Again I talked to customer care, and again I told to visit the service centre.Even their customer care has mentally harassed me and been disrespectful to me and violated my chastity. I have claimed to Samsung India for the refund of my hard-earned money, but I have not been refunded any money. But the corrupt head of the Customer-Satisfaction Team of Samsung has denied directly and created a deadlock to the Call-centre team in a such a manner that noone is helping me as passing rude comments to me. I will be sharing all their names with details as soon as i'll see some investigation happening for the same from this site. So I am going to file a complain in the consumer court for the refund of money. Mr. Dutta [protected] [protected]@yahoo.com